Privacy Policy

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  • TV HUB Pty Ltd ACN 636 453 551 (TV HUB, we, us, our) are bound by the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
  • This Privacy Policy describes ours privacy practices for information collected via our website as well as through the online platform conducted both through the website and mobile applications (Online Platform).
  • TV HUB provides television advertising services to our clients by analysing data, considering client requirements and offering marketing campaigns for television advertising. TV HUB also offers additional creative services such as creating advertising content (Services).
  • Our Privacy Policy applies to any user of our Online Platform or visitor to our Website.
  • We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information.
  • We will be the controller of your personal data provided to, or collected by or for, or processed in connection with, our Services. As a visitor or user of our Services, the collection, use and sharing of your personal data is subject to this Privacy Policy and updates which describes what happens to your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable) that is collected via our Website and the Online Platform.
  1. How we collect your personal information
    • Where it is reasonably practical to do so, we will collect your personal information directly from you. We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.
    • To become a registered user of our site and Services (which is a free registration) (Registered User).
    • We may collect the personal information you directly give us through some of the following means:
      1. when you make an inquiry or order in relation to Services through the Website;
      2. when you sign up on the Online Platform as a Registered User;
      3. in administering and performing any contracts with service providers;
      4. when you contact us via telephone or facsimile;
      5. from correspondence (whether in writing or electronically);
      6. through any mobile applications provided by our organisation;
      7. while conducting customer satisfaction and market research surveys;
      8. when subscribing to receive our marketing materials;
      9. when administering any of our Services; and
      10. as otherwise required to manage our business.
  2. Third party collection
    • To facilitate its sales and marketing efforts, we may combine the personal data you provide with information that is not collected directly from you. Data not provided directly by you may be supplied by publically available sources and third parties, such as suppliers, analytics results, contractors, our clients and business partners that support our sales and marketing efforts.
    • If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
  3. Types of personal information we collect
    • The type of personal information we may collect can include (but is not limited to), your full name, date of birth, postal address, email address, phone numbers and billing information.
    • Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
  4. Non-Personal Usage Data Collection
    • We also collect additional non-personal usage data. We collect non-personal usage data for the maintenance and optimisation of the Website and Online Platform.
    • If you proceed with our Services, you may take up the option of reporting your campaign's business results via a dashboard on the Online Platform. If you decide to use this option, you are required to install our "ad tag", being a piece of code that is placed on your own website which provides us and certain third party data supplier real time access to your website's visitation and conversion data. This allow us to attribute to the media to determine and display the performance of the campaign.
    • We utilise cookies on our website.
    • We log this usage data when you visit or otherwise use our Services, including our Online Platform, such as when you view or click on pictures or videos, links, advertising, input your company data into the Online Platform, or conduct a search.
    • A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website and Online Platform. This information will help to better adapt the Website and Online Platform to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.
  5. Our purposes for handling your personal information
    • As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
    • We collect, hold, use and disclose personal information to:
      1. offer and provide you with our Services;
      2. manage and administer those Services;
      3. provide you with a tailored campaign;
      4. analyse our data;
      5. enable clients to obtain a personalised service;
      6. provide accurate analytics;
      7. communicate with you through emails and messages within the Online Platform, including (but not limited to), replying to queries or notifying you of updates and results of campaigns;
      8. comply with our legal and regulatory obligations; and
      9. otherwise to manage our business.
  6. Collection and use of data within the Online Platform
    • Registration
    • To become a Registered User you will need to provide certain personal data, including company and billing information.
    • Communications
    • We may contact you through email, mobile phone, notices posted on our websites or apps, messages or push notifications to your Online Platform, and any other ways through our Services. We will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use the Services, network updates, reminders, and promotional messages from time to time by us and our partners. You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.
    • Service Development
    • Any data collected may be used in our business to provide you with the Services we offer as well as to aid in our sales and marketing efforts, and may result in you being contacted by us.
    • We use data, including public feedback, to conduct research and development for the further development of our Services in order to provide you and others with a better, more intuitive and personalised experience, drive membership growth and engagement with our Services.
    • Security
    • We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of this Privacy Policy and/or attempts to harm our Registered Users or visitors to the Website or Online Platform. We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
  7. Third Party Disclosure
    • We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act.
    • We may share personal information with our affiliates and third parties to support the operation of our business and for sales and marketing that may receive the data collected under this Privacy Policy. However, any such processing is limited to facilitating our own activities. We do not share, sell or rent your personal information to any third parties for their promotional purposes.
    • Our key partners are TVSquared and Adalyser and may include others as reasonably determined by us (Partners). Your information may be shared with the Partners to be able to provide you with the analytics and results of your campaigns.
    • We may also share data when required by law or to respond to legal process. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
  8. Overseas transfers of personal information
    • As at the date of this Privacy Policy, we are not likely to disclose personal information overseas recipients besides our Partners (who are located in the United Kingdom) , unless you direct us to send your information to a particular overseas recipient. If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.
    • We currently engage an Australian based cloud storage provider. From time to time we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider. By providing your personal information to us, you consent to disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able seek redress under, the Act.
    • If you do not want us to disclose your information to overseas recipients, please let us know.
  9. Protection of personal information
    • We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.
    • We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
    • We further protect personal information by restricting access to personal information to only those who need access to the personal information do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
    • We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfil your request to unsubscribe from further messages from us. We will retain de-personalised information after your account has been closed.
  10. Direct marketing
    • Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to clients at a high standard. We therefore like to stay in touch with clients and let them know about new opportunities. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.
    • We will not disclose your personal information to third parties for marketing purposes without your consent.
    • You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.
  11. Accessing and correcting your personal information
    • We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in your profile and controlling the visibility of your posts to advertising opt-outs and communication controls. We offer you settings to control and manage the personal data we have about you.
    • You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
    • We are not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
    • We will respond to all requests for access to or correction of personal information within a reasonable time.
  12. Resolving personal information concerns
    • If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:
    • We take all complaints seriously, and will respond to your complaint within a reasonable period.
      The Privacy Officer
      TV HUB Pty Ltd
    • If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
      Office of the Australian Information Commissioner
      GPO Box 5218
      Sydney NSW 2001
      Telephone: 1300 363 992
  13. Links to other websites
    • Our Website may include links to other websites that are operated by third parties. We are not responsible for the content or operation of those websites or for any products, services or information contained in them or offered by them. You should review the privacy policy and terms and conditions of use of those websites if you visit them.
  14. Changes
    • We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website and Online Platform. We may also provide notification of any material changes by other means such as posting a notice on our website. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.